Jhenelle Art Merchandise

TERMS & CONDITIONS

Last Updated, Sunday August 24, 2025

Copyright

Jhenelle Art Merchandise (JAM) retains the right to utilize products created or designed by the company in promotional materials, including social media posts, with or without prior consent. Clients may request that their products not be featured, before posting, or removed after they have been posted.

JAM will not assert ownership over any artwork created by individuals who are not associated with the company. JAM acknowledges that the artworks associated with the products shared on social media platforms will be credited accordingly.

Payment

Payments are processed exclusively through online transactions.

• Deposit: A deposit (minimum 50%) is required in advance to initiate all orders. This deposit is refundable until the printing or production phase begins.
• Balance: All remaining balances must be settled upon the completion of the project. Deliveries will not be arranged until the balance is fully paid.
• Late payments: Upon project completion, the final payment becomes due. Clients are granted a grace period of up to 3 days to complete the payment. For payments that exceed one week, a late fee of 500 JMD per week will be imposed.

Cancellation

Clients have the right to cancel their order at any point before the finalization of their order. Jhenelle Art Merchandise (JAM) also reserves the right to cancel an order for any reason deemed appropriate by the company.

Refund

Clients may receive full refunds for any ready-made product from JAM, provided the products are returned in satisfactory condition and the reason for the return is deemed valid.

Refund (Custom Orders)

Clients are eligible for full refunds as long as the printing or production of their products has not commenced. Refunds will be processed exclusively through online banking. Clients must provide their banking details to receive these refunds. The processing of refunds may take up to one week.

Order Returns

Clients may return an order only if there is an issue attributable to the company, JAM. The package must be returned in satisfactory condition; otherwise, full refunds may not be issued.

Delivery

JAM employs third-party couriers for package deliveries. These couriers operate independently and set their own pricing structures. When a delivery is arranged, the client must be present at the specified location to accept the package. Should the client be unavailable, prior notice is required before the delivery is scheduled. If no notice is provided and the courier arrives at the designated location, the package will be returned to us, and the client will incur a penalty for the unsuccessful delivery. This means that the client will be charged twice; once for the delivery attempt and again for the return of the package.

• Damage/Theft During Delivery

Clients understand that by selecting a courier service, they are sending their packages at their own risk, and JAM will not assume any responsibility. In the event of theft, law enforcement will be notified, and the courier service or its affiliates will be reported.

• Package Collection

Clients are required to collect their package within 3 days following completion. Should there be legitimate reasons preventing collection, clients may request an extension, which will allow for an additional 3 days. If the package remains uncollected after one month, it will be discarded.

Prohibited Requests

JAM retains the right to refuse projects that pertain to, but are not limited to, the following:

• Pornography/nudity/sex
• Discrimination against gender, race or religion.
• Promoting malice or hatred
• Promoting violence
• Promoting illegal drugs
• Satanic/demonic/antichrist
• Promoting behavior considered immoral and/or unethical
• Infringement of copyrighted materials